Refund Policy of SilentWoodGlade
Welcome to SilentWoodGlade, located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. At SilentWoodGlade, we strive to ensure that your experience with our food and service meets your expectations. This policy outlines the process and conditions for refunds on our website, silentwoodglade.sbs.
Last Updated: March 30, 2023.
Order Cancellation
If you wish to cancel your order, please contact us immediately at +44 20 7946 0958. Our policy allows cancellations within 5 minutes of order placement without any charges. Cancellations after this time frame may not be eligible for a refund as the preparation of your pizza would have commenced.
Refund Eligibility
At SilentWoodGlade, refunds are processed based on the following conditions:
- If your order has not been prepared yet and cancellation is made within the specified time, a full refund in £ will be initiated to the original method of payment.
- In the rare event that you receive the wrong item, please inform us immediately. We will either arrange for a replacement or issue a full refund.
- If you are not satisfied with the quality of the food, please contact us within 2 hours of the delivery. Refund requests will be reviewed on a case-by-case basis. We may require you to return the item in its original packaging for inspection. Your satisfaction is our priority, and we will strive to resolve any issues amicably.
Refunds generally take 7-14 business days to process. However, depending on your bank or credit card company, it may take longer for the funds to be reflected in your account.
Non-refundable Items
Please note that delivery charges, if applicable, are non-refundable unless the error is on our part. Items that have been consumed partially or fully are not eligible for a refund.
Exchanges
We do not offer direct exchanges. However, if you would like a different item instead, you can return the original item (if it meets the above criteria) and place a new order for the item you prefer.
Gift Orders
If you have received an item from SilentWoodGlade as a gift and you’re not satisfied with it, the return process remains the same. However, the refund will be processed to the original purchaser's method of payment.
Contact Us
For any questions or concerns regarding your order or this refund policy, please contact us at +44 20 7946 0958. We are committed to providing you with quality pizzas and an exceptional customer service experience.
Thank you for choosing SilentWoodGlade!